Terms & Conditions

Last Updated: June 24, 2026

Terms Agreement

Welcome to SS Baskets, LLC. By accessing or using our website, ssbasketsonline.com, you agree to comply with and be bound by these Terms & Conditions.

SS Baskets, LLC is a limited liability company founded in the State of Florida, based in Georgia, and registered in Georgia. Throughout these Terms, "Company," "we," "us," and "our" refer to SS Baskets, LLC.

Contact Information

SS Baskets, LLC
520 GA Hwy 247 S, Suite 401-63
Bonaire, GA 31005

Phone: (478) 874-5015 Email: info@ssbasketsonline.com

Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and SS Baskets, LLC regarding your use of our website and services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our website immediately.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will become effective immediately upon posting on this website. The "Last Updated" date will reflect the most recent revision. Your continued use of the website following any updates constitutes acceptance of the revised Terms.

Eligibility

Our website and services are intended for individuals who are at least 18 years of age. By using this website, you represent and warrant that you are at least 18 years old.

Privacy Policy

Information We Collect

We may collect personal and non-personal information when you interact with our website, including:

Name
Email address
Telephone number
Shipping and billing addresses
Purchase history
Payment information
Customer reviews, comments, and feedback
IP address and browser information
Website usage and browsing activity

How We Use Your Information

We collect and use information for the following purposes:

To process and fulfill orders.
To provide customer support.
To communicate with customers regarding orders, promotions, and updates.
To improve our website, products, and services.
To generate aggregated statistical data.
To comply with legal and regulatory requirements.

Website Hosting and Payment Security

Our online store is hosted through a secure e-commerce platform that enables us to offer products and services online.

All payment transactions are processed through secure payment gateways that comply with applicable PCI-DSS (Payment Card Industry Data Security Standards), helping ensure the secure handling of credit card information.

Customer Communications

We may contact you by email, telephone, text message, or postal mail regarding:

Order updates
Account-related matters
Customer service inquiries
Company announcements
Surveys and feedback requests
Legal or contractual obligations

Withdrawing Consent

If you no longer wish for us to process your information, please contact us:

Email: info@ssbasketsonline.com

Mailing Address:

SS Baskets, LLC
520 GA Hwy 247 S, Suite 401-63
Bonaire, GA 31005

Return & Refund Policy

At SS Baskets, LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return guidelines.

Returns

After receiving and inspecting your returned item, we will process your return request.

Please allow up to four (4) business days after receipt of the returned item for processing. Refunds may require one to two billing cycles to appear on your credit card statement, depending on your financial institution.

You will receive an email notification once your refund has been processed.

Defective or Damaged Items

If you receive a defective or damaged item, you must contact us within fourteen (14) days of receiving your order to request a refund or replacement.

Photos of damaged merchandise may be required before approval.

Return Requirements

To qualify for a refund:

The item must be returned with proof of purchase.
The item must be returned in its original condition whenever possible.
A return authorization code must be obtained before returning any merchandise.

Please call (478) 874-5015 to obtain a return authorization code.

Non-Returnable Items

The following items are not eligible for return or refund:

Perishable or food-based items
Opened or used products

Final Sale items
Clearance items
Customized or special-order products
Personalized gift baskets or handcrafted products made specifically for a customer
Changes to Terms
We reserve the right to update or modify these Terms & Conditions, Privacy Policy, Return Policy, and other website policies at any time. Any changes will become effective immediately upon posting to our website. Customers are encouraged to review these policies periodically. The "Last Updated" date displayed on this page reflects the most recent revision.
Customized and Special-Order Products
At SS Baskets, LLC, many of our products are handcrafted and made specifically for each customer. Customized, personalized, and special-order items are non-refundable once production has begun.
For special-order items, customers will receive access to a password-protected approval section on our website where photos and/or videos of the custom order may be provided for review. Once customer approval is received and production continues, the order becomes non-refundable except in cases of manufacturing defects or shipping damage.
Special-Order 50/50 Payment Policy
SS Baskets, LLC offers a 50/50 payment option on select custom and special-order products.
The payment terms are as follows:
• An initial non-refundable deposit equal to 50% of the total order amount is required before work begins.
• Upon receipt of the deposit, production of the custom order will commence.
• Photos and/or videos of the order may be provided through our password-protected approval section for customer review and communication.
• The remaining 50% balance, including applicable shipping charges and taxes, must be paid in full before the order is shipped or delivered.
• Once the final payment is received, the order will be prepared for shipment and a tracking number will be provided when available.
• Failure to complete the final payment within 30 days of notification may result in cancellation of the order. Any materials, labor, and design costs incurred may be deducted from any eligible refund at the sole discretion of SS Baskets, LLC.
• Custom and special-order deposits are non-refundable once materials have been purchased or production has begun.

Questions

If you have questions please contact us: